Job Description

POSITION PURPOSE:

Books and tickets domestic and international air reservations in support of meetings and incentives for groups and for individuals on an “as needed” basis.  Works in a team made up of a Travel Account Manager and Travel Coordinator to provide related travel services (such as additional hotel and ground arrangements).  Provides exceptional customer service through the maintenance and communication of travel related information. 

ESSENTIAL FUNCTIONS:

      Books and tickets domestic and international air travel reservations for meetings and incentives ranging in size from 20 to 5,000 people

      Prepares mail-out materials in conjunction with their internal team to include flights letters, travel itineraries, and any additional information that needs to be communicated pre-trip

      Works closely with airlines negotiating and managing group contracts and seating

      Coordinates communication between internal team members and clients

      Acts as liaison between client and their meeting attendees or incentive recipients

      Calculates and collects any deviation or change fees from passengers

      Provides support services to Travel Account Manager

      Utilizes blocked air space to minimize customer liability

      Performs end of program billing and close-outs to account for profit and/or loss

      Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries

      Promotes the acceptance of fares, rates and suppliers that match the client’s travel program policies and negotiated contracts; applies discount programs appropriately

      Conducts flight monitoring of all flights on day of departure and return for all programs including nights and weekends

      Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications

      Remains informed of all airline rules and regulations and current affairs. 

      Ensures any special requests are included in all reservations (such as, but not limited to hotel reward programs, frequent traveler program information and seating preferences)

      Knows and properly uses:  airline terminology, airport city codes, airline fare base codes, airline rules and tariffs, resource guides, books, and industry contacts

      Processes air travel arrangements for passengers based on clients requests while enforcing the company timeline set in place (includes dates and fee structures) and pays close attention to budgetary guidelines

      Verify pricing and itinerary information of third-party vendors

      Track and report billing of third-party vendors

 

SKILLS, KNOWLEDGE AND ABILITIES:

      Can speak and write English at an idiomatic level

      Proficient in Native SABRE and New SabreRED Workspace required (including ticket exchanges (full and partial)

·         Knowledge of TRAMS preferred

·         Proficient with Microsoft Office Software including Word, Excel and Outlook

·         Must be able to come to work promptly and regularly

·         Must be able to take direction and work well within a team environment

·         Must be able to meet deadlines

·         Must be able to concentrate and perform accurately while meeting applicable productivity measures

·         Must be able to change productivity and to handle other tasks as assigned

·         Work independently in the absence of supervision

·         Assumes and performs other duties and responsibilities not specifically outlined herein, as required

 

EDUCATION AND WORK EXPERIENCE:

      Minimum of 2+ years group or corporate experience desired

      Proficiency on Native SABRE and New SabreRED Workspace

      Proficiency in Microsoft Office Software (Excel, Word, & Outlook)

      Ability to work nights and weekends when needed

      Knowledge of ticketing and reservation procedures for airline, hotel and car rentals  

      Demonstrated internet research skills for customer information

      Demonstrated professional customer service skills

 WORK ENVIRONMENT:

      Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time

      The stress level can be high, usually deadline driven

 

AMERICANS WITH DISABILITY SPECIFICATIONS

 

                PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The team member must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

 

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time.

 

While performing the duties of this job, the team member is exposed to weather conditions prevalent at the time.

 

The noise level in the work environment is usually moderate.

 

The stress level can be high, usually deadline driven.

 

Minimal traveling required.

Submit Resume.

Call:
800-595-9187
Email:
Solutions@GalacticPS.com
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